Contacting Fanlock Support
We're here to help! Fanlock offers multiple ways to get in touch with our support team.
Support Channels
Email Support
Email: support@fanlock.com
Best for:
- Detailed questions or issues
- Account-specific inquiries
- Documentation requests
- Partnership inquiries
Response time: Typically within 24 hours on business days
Live Chat
Available directly on our website when you're logged into your dashboard.
Best for:
- Quick questions
- Real-time troubleshooting
- Urgent issues during business hours
Discord Community
Join our Discord server for community support and announcements.
Best for:
- Connecting with other creators
- General questions
- Feature discussions
- Updates and announcements
What to Include When Contacting Support
To help us resolve your issue quickly, please include:
- Your account email address
- A clear description of the issue
- Screenshots (if applicable)
- The URL of any specific content you need help with
Support Hours
Our team is available during standard business hours, but automated systems continue working 24/7 to protect your content.
Escalation
If you have an urgent issue that hasn't been resolved through normal channels, mention "urgent" in your subject line or message and we'll prioritize your request.
We're committed to helping you protect your content. Don't hesitate to reach out!
Updated on: 03/02/2026
Thank you!