Open Privacy & your data in your account to request account deletion. You can also email legal@fanlock.com; you do not need an active account to make a request. Live chat can help you find the right route.
We verify your identity and review the request before deleting eligible records. A specific legal, accounting or security obligation may require us to retain limited information. Provider records and backups can follow separate schedules. We explain outstanding steps and applicable retention exceptions when responding.
Requesting deletion is different from cancelling a subscription. If you want to stop the next renewal, cancel through account settings or contact support about an agency subscription.
Do not send identity documents in ordinary email. Follow the verification instructions we provide. See our Privacy Policy.